Refund and Cancellation Policy

Digital products and final sales

SkillVault sells downloadable digital skill archives. Each archive contains specialist instructions, diagnostic checks, failure modes, workflows, and evaluation guidance. Because the complete product is delivered electronically and cannot be returned after access is granted, purchases are final once successful delivery has occurred.

We do not offer change-of-mind refunds after an archive has been delivered. Every product page presents the skill's purpose, method, use cases, evidence requirements, workflow, and a representative example before checkout so that buyers can evaluate whether it fits their needs.

Exceptions we will correct

A final-sale policy does not permit us to retain money for a duplicate charge or for a product that was never delivered. We will investigate and correct either situation after validating the payment record.

• Duplicate payment: if the same buyer is charged more than once for the same product, the duplicate charge will be refunded to the original payment method.
• Non-delivery: if a confirmed payment does not result in access and we cannot restore delivery within a reasonable period, the payment will be refunded.
• Incorrect product delivered: if the archive supplied does not match the item on the confirmed order, we will replace it with the correct archive.

How to raise an issue

Contact skillvault44@gmail.com with the order ID, payment reference, purchased item, and a description of the issue within seven days of payment. This mailbox is monitored for purchase, delivery, privacy, and security support.

Approved refunds are sent only to the original payment method. Bank and payment-network processing times are outside our control and may take five to seven business days after approval. We never request card numbers, UPI PINs, passwords, or one-time codes to investigate a payment.

Cancellations

A one-time digital purchase cannot be cancelled after delivery begins. If a checkout is abandoned before payment succeeds, no order is completed and no cancellation is required. We do not currently offer recurring subscriptions.

Effective 21 August 2026. Seller status: SkillVault — individual-owned trade name, not incorporated.